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Contact Us
Support, landlord verification, records requests and refunds. Monday to Saturday, 9am–7pm ET.
Free screening
See If You Qualify
- 10 minutes of questions, nothing to pay
- Reviewed by a mental-health professional licensed in your state
- Signed letter within 15 minutes of approval
- Declined? You are not charged for a letter
HIPAA-aligned · no card required
Email us
support@thehealifypet.comScreenings, letters, billing, privacy requests, corrections, mental-health professional applications — everything reaches the same inbox, and it is routed internally to whoever can answer it.
No charge for asking · no sales pressure
What happens next
How Your Message Is Handled
Within One Business Day
A person reads it and replies, Monday to Saturday, 9am–7pm ET. Not a bot, and not a queue number.
Clinical Questions Go to a Mental-Health Professional
If your question needs clinical judgment, we route it rather than guessing. Once your screening is open, message your mental-health professional through the secure portal instead of email.
Legal Questions Get an Honest Answer
Including when the honest answer is that you need an attorney or your state fair housing agency, not a letter from us.
Writing to us
A Few Things Worth Knowing
Email gives you a written record of everything you are told, which is useful if a housing dispute escalates. Keep clinical detail out of ordinary email, though — it is not a secure channel, and your screening portal is.
If you already have a screening open, include your reference number. If a landlord has rejected your letter, attach their refusal in writing where you can; it is usually the fastest route to a resolution, and it tells us whether the problem is the document, the request, or the leasing office.
We do not operate a phone line. Support runs by email and secure message so there is always a record of what was said, and clinical consultations happen by video or phone at a time you choose.
If You Are in Crisis
Call or text 988 for the Suicide and Crisis Lifeline, any time, anywhere in the United States. Our support inbox is not monitored overnight and is not a crisis service.
Facing Eviction This Week?
Contact a tenants' rights organization or legal aid office in your state today, in parallel with any screening. Court deadlines do not wait for documentation, and free help exists.
Related Reading
Before you write
Frequently Asked Questions
Where Is My Letter?
Letters are issued within 15 minutes of the mental-health professional's approval. If longer has passed, check the email address on your file and your spam folder, then write to support with your reference number.
Can I Speak to Someone Before I Pay?
Yes. Nothing is charged before a letter is issued, so every pre-purchase question goes to support at no cost. Ask us anything, including how many applicants we decline.
My Landlord Rejected the Letter. What Now?
Write to support with the rejection in writing if you have it. Your mental-health professional can respond to reasonable verification requests, and we will point you to HUD's complaint process and to tenants' rights resources in your state.
Is Telephone Support Available?
Support runs by email and secure message, which gives you a written record of everything you are told — useful if a dispute escalates. Clinical consultations happen by video or phone at a time you choose.
How Quickly Do You Reply?
Within one business day, Monday to Saturday, 9am to 7pm ET.
Can I Include Clinical Details in the Contact Form?
Please do not — it is ordinary email. Once your screening is open, message your mental-health professional through the secure portal instead.
Who Do I Contact About My Privacy or Records?
support@thehealifypet.com reaches our privacy officer directly, for access requests, corrections and deletion.
How Do I Report an Error on the Site?
support@thehealifypet.com. Substantive corrections are made in place and dated.
Can You Look at My Lease or Advise on My Case?
We can explain how the process works and what your documentation says. We are not a law firm and cannot advise on your tenancy.
What if I Am Facing Eviction This Week?
Contact a tenants' rights organization or legal aid office in your state today, in parallel with any screening. Court deadlines do not wait for documentation.
Is Telephone Support Available?
Support runs by email and secure message so you have a written record of everything you are told. Clinical consultations happen by video or phone at a time you choose.
I Am a Mental-Health Professional or a Journalist — Who Do I Write To?
support@thehealifypet.com for the provider network, and support@thehealifypet.com for press, marked for the press team.
Still Deciding? The Screening Is Free
Ten minutes of questions, reviewed by a mental-health professional licensed in your state. You are not charged unless a letter is issued, and support replies within one business day should you prefer to ask first.